Sometimes the client has filled in the wrong contact details. Sometimes I did. Sometimes we need to change some extra information on the invoice like a PO-number.
Now I have to cancel the whole booking and re-book. The problem with this is that the client gets a lot of emails and text messages they don't need to get.
Many customers should have the same issue. We vote for this and hope it is solved soon.
We also need to add which provider saw the client for some invoices to be paid by the insurer, but can't do this through the system at the moment.